Privacy Policy
At Lestna Retirement, LLC (“Lestna,” “we,” “us,” or “our”), we understand that financial planning requires you to share personal information about your finances, your family, your goals, and other parts of your life. We take the responsibility of protecting that information seriously.
This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the steps we take to protect it. It applies to current and former clients, prospective clients, and visitors to our website.
We do not sell your personal information.
Why We Collect Your Information
We collect personal information so we can understand your financial life, provide financial planning and investment advisory services, respond to inquiries from prospective clients, operate our business, and meet our legal and regulatory responsibilities.
The information we need depends on your relationship with Lestna. A website visitor, a prospective client, and an ongoing client will naturally provide different amounts and types of information.
Information We Collect
Information you provide to us
Depending on your relationship with Lestna and the services we provide, we may collect information such as:
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Contact and identifying information
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Information about your financial circumstances, including your income, expenses, assets, liabilities, investments, taxes, insurance, and retirement benefits
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Information about your financial goals, investment objectives, risk tolerance, and other planning priorities
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Information about your family, household, estate plan, beneficiaries, and other circumstances relevant to your financial plan
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Information you provide through conversations, emails, documents, questionnaires, forms, our client portal, account-opening documents, or other communications with us
Information from other sources
We may also receive information from other sources when appropriate. This may include information from your custodian or other financial institutions, financial planning and investment platforms, consumer reporting agencies, other professional advisers, or other people and organizations you have authorized to provide information to us.
We may also receive information necessary to verify your identity, establish or service accounts, maintain required records, or meet legal and regulatory requirements.
Information from prospective clients
If you contact Lestna or use our website to explore working with us, we may collect information such as your name, email address, telephone number, how you heard about us, general information about your financial circumstances, and information you provide through our qualification or scheduling process.
You are not required to provide personal information simply to browse our website. However, certain information is necessary if you want us to respond to an inquiry, evaluate whether our services may be appropriate for you, establish an advisory relationship, or provide financial planning or investment advisory services.
Information collected automatically when you visit our website
Like most websites, ours may automatically receive certain technical information when you visit. Depending on the technology being used, this may include your IP address, browser or device information, the date and time of your visit, pages you visit, the website or page that referred you to us, and information about how you interact with our website.
We use this type of information to help operate and secure our website, understand how visitors use it, and improve the website experience.
How We Use Your Information
We use personal information for purposes related to serving you, communicating with you, and operating Lestna. Depending on the circumstances, this may include:
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Responding to your questions or requests
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Evaluating whether Lestna may be a good fit for a prospective client
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Preparing and maintaining your financial plan
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Providing investment advisory and portfolio management services
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Helping with tax, estate, retirement, insurance, charitable giving, and other financial planning decisions
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Establishing, maintaining, and servicing accounts
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Coordinating with your custodian and, when authorized or appropriate, your other professional advisers
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Maintaining client and business records
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Operating, maintaining, securing, and improving our website and technology
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Protecting our systems, business, clients, and prospective clients from fraud, misuse, or security threats
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Meeting our legal, regulatory, compliance, and recordkeeping responsibilities
When We Share Personal Information
We do not sell, rent, or trade your personal information.
We do, however, sometimes need to share information in order to provide our services, operate our business, or meet legal and regulatory requirements. We limit these disclosures to what is reasonably appropriate for the purpose involved.
Your custodian and other financial institutions
We may share information with your custodian and other financial institutions when necessary to establish, maintain, service, or administer your accounts and provide services you have requested.
Companies that help us serve you
We use technology and service providers to help us operate Lestna and serve our clients. Depending on the services involved, these may include providers of financial planning and investment technology, client portals, document storage, website hosting, scheduling, communications, electronic signatures, data management, cybersecurity, payment processing, and other business services.
We may also use artificial intelligence and other technology tools to support research, analysis, drafting, organization, and other business activities. These tools support our work but do not replace the professional judgment and personal advice we provide to our clients. When using these tools, we take reasonable steps to limit the personal information provided and protect client privacy.
Our service providers may receive personal information when it is reasonably necessary for them to perform services for Lestna or for you. We expect service providers that handle personal information to maintain appropriate confidentiality, privacy, and data-protection practices.
Your other professional advisers and authorized representatives
Financial decisions often involve more than one professional. When appropriate and authorized, we may share information with your attorney, accountant, insurance professional, trustee, authorized representative, or other adviser so that the people helping you can coordinate their work.
Legal and regulatory purposes
We may disclose information when required or permitted by law. This may include responding to regulatory examinations, court orders, subpoenas, legal proceedings, law-enforcement requests, or other lawful government or regulatory requests.
We may also disclose information to attorneys, accountants, compliance professionals, auditors, consultants, or other professional advisers when reasonably necessary to operate our business, protect our rights, or meet our legal and regulatory responsibilities.
At your direction
We may share information with another person or organization when you ask or authorize us to do so.
Website, Forms, Cookies, and Similar Technologies
Information you submit through our website
When you complete a form, questionnaire, or scheduling process on our website, the information you provide may be processed through Lestna and the technology providers we use to operate those services.
For example, information you provide when contacting Lestna, completing preliminary qualification questions, or scheduling a meeting may be used to respond to your inquiry, determine whether our services may be appropriate for you, prepare for a conversation with you, and coordinate your meeting.
Cookies and similar technologies
Our website and the services that support it may use cookies and similar technologies. Cookies are small files or pieces of information that websites can store through your browser or device. They can help a website function properly, remember preferences, understand how visitors use the site, improve performance, and support website security.
You can generally control cookies through your browser settings and, where available, through the cookie or privacy controls provided on our website. Disabling certain cookies may affect how some parts of the website work.
Email, Phone, and Other Communications
If you contact Lestna, request information, schedule a meeting, or otherwise provide your contact information, we may communicate with you by email, telephone, text message, or other messaging services you choose to use when communicating with us.
We may also occasionally send educational content, firm updates, articles, videos, or other information we believe may be relevant to you.
You may unsubscribe from marketing emails by using the unsubscribe instructions included in those communications. You may ask us to stop marketing text messages by replying STOP or by contacting us.
We do not sell your mobile telephone information or use your consent to receive text messages as something to sell or provide to third parties for their own marketing or promotional purposes.
Even if you opt out of marketing communications, we may still contact you when reasonably necessary regarding an existing client relationship, scheduled meeting, account, requested service, regulatory matter, billing matter, security issue, or other administrative communication.
How We Protect Your Information
Protecting personal information is an important part of how we operate Lestna.
We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, alteration, disclosure, or destruction. We limit access to personal information to people and service providers who reasonably need it to perform their responsibilities and who are subject to appropriate confidentiality, privacy, or data-protection obligations.
We also maintain procedures for responding to security incidents involving personal information and for taking appropriate action when an incident occurs.
Please do not send Social Security numbers, account numbers, or other highly sensitive information through unencrypted email. When sensitive information needs to be shared electronically, we may provide a more secure method for doing so.
No method of transmitting or storing information, including email, internet services, or electronic storage, can be guaranteed to be completely secure. For that reason, while we take reasonable steps to protect personal information, we cannot guarantee absolute security.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and regulatory records, comply with legal obligations, resolve disputes, and protect our rights.
How long particular information is retained depends on the type of information, why we collected it, our regulatory and recordkeeping responsibilities, and whether we have an ongoing relationship with you.
Ending your relationship with Lestna does not necessarily mean that all information associated with that relationship can or should be immediately deleted.
Accessing or Updating Your Information
We want the information we use to serve you to be accurate. If your contact information or other information you have provided to us changes, please let us know.
You may contact us to request that we update or correct information in our records. Certain information may need to be retained in its original form when required for regulatory, legal, recordkeeping, or other legitimate business purposes.
Former Clients
We continue to protect information about former clients after the advisory relationship ends.
We do not sell the personal information of former clients, and our practices regarding the disclosure and protection of their information remain subject to applicable law and our privacy and information-security practices.
Children's Privacy
Lestna’s website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information directly from children through our website for marketing or prospective-client purposes.
Information about a client’s children, grandchildren, beneficiaries, or other family members may, however, be provided to us by a client when it is relevant to that client’s financial, estate, education, tax, or other planning needs. We use that information in connection with the services we provide to the client and protect it in accordance with this Privacy Policy.
Third-Party Websites and Services
Our website may contain links to websites or services operated by other organizations. This Privacy Policy applies to Lestna and the services we operate. It does not govern the privacy practices of third-party websites or services that operate under their own privacy policies.
We encourage you to review the privacy practices of a third party before providing personal information directly to that organization.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time as our services, technology, business practices, or legal and regulatory requirements change.
When we make changes, we will post the revised Privacy Policy on our website. If a change is significant, we may also provide additional notice when appropriate.
We provide privacy notices and information about our privacy practices to clients as required by applicable law.
Questions About Your Privacy
If you have questions about this Privacy Policy, how Lestna handles personal information, would like to update information you have provided to us, or have a privacy concern, please email us at vitaly@lestna.com